Booking Appointments
Please call 416-964-4500 to reserve your appointment. A valid major credit card number is required at the time of booking to confirm your reservation.
Please advise of relevant health conditions at the time of booking and when filling out your health form so that our Spa Care Experts can offer an experience tailored to your specific needs.
Minimum Age Requirements
elmspa welcomes youth 17 years of age and over, and teens 13 to 16 years of age when accompanied by a parent or guardian. Health information is required by law from all guests regardless of age. A parent must provide written permission for massage therapy for teens 13 to16 years of age and the parent must remain in the room during the massage service.
Cancellation
48-hours notice is required to cancel or reschedule any à la carte service or Spa Retreat. Please understand that you will be charged 50% of each service price if you change your appointment without the minimum notice.
Check In
Please check in at least 15 minutes prior to your first service to give yourself the necessary time to get ready. Please ensure you fill out your health form online before arriving at the spa. This information is accessed only by your Spa Care Expert™ – a Registered Massage Therapist (or aesthetician) during your appointment, and is stored on a secure system, which is completely separate from our reservations information.
It is important that the health information you provide is complete and accurate. This information is confidential and is required by law for Registered Massage Therapists. This is a request that we now make for aesthetics services as well.
To avoid disappointment, please be on time. If you are late, it will result in a shortened appointment or a rescheduled appointment with applicable charges.
Do we collect health information?
Health information is collected in order to promote a safe and healthy environment for our guests, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated annually or at your convenience.
Environment
Please help us preserve a tranquil environment by lowering your voice and turning off your cell phone. elmspa is a smoke-free facility. According to bylaws, smoking is not permitted in the building, under the overhang at the front of the building and within 9 metres of the entrance.
Gift Cards
elmspa Gift Cards are available for purchase in the form of à la carte services, Spa Retreat Packages, or as Dollar-Value Gifts in $25 increments. An excellent way to reward and recognize someone special. elmspa also accepts Elmwood Spa gift cards at cash value.
Spa Gift Cards can be purchased at the spa, by telephone or online.
If you receive a Spa Gift Card for a package or service that you don’t want, you may use the dollar value of that Spa Gift Card towards any product or service you would like, however, Spa Gift Cards cannot be redeemed for cash. Remainders on Spa Gift Cards can be applied to future visits or used to purchase After Spa Care products. Spa Gift Cards do not include gratuities and cannot be used for this purpose.
What to Bring and Wear
A robe, footwear and a secure space to store your belongings is provided. Almost everything else you need is here: shampoo, conditioner, body lotions, hairdryers, and curling irons for women. Please remember to bring your hairbrush, cosmetics and any other toiletries you may need.
During your treatment your body will be professionally draped at all times so it’s up to you whether you disrobe completely or leave your undergarments on for massage and body treatments. Paper underwear is provided for some body treatments.
If you are having a pedicure, we suggest that you bring open-toed shoes so your polish doesn’t smudge before it has an opportunity to harden. Polish can be dry, but takes 24 hours to cure. elmspa is not responsible for lost or misplaced items. Valuables are best left at home.
What to do: Shaving
Men receiving a facial should shave at least two hours before their appointment. For body treatments we recommend that any shaving be done the day before because it is best not to shave on the day of an exfoliation.
Healthcare Insurance Coverage
Healthcare insurance coverage covers Therapeutic Massages performed by Registered Massage Therapists. Please note your need for a receipt at booking and again, at check-in.
Gratuities
Gratuities are appreciated, at your discretion. Envelopes for gratuities are provided at check-out. Gratuities are cash only, please bring your own cash if possible.
