COVID-19 Safety FAQ

Do you have a plan in place for when you are reopening your spa?

At elmspa, the safety and health of our guests and staff is of utmost importance, especially as a place that fosters and promotes well-being! It’s important to note that we remain diligent and have extensive precautions and procedures in place to ensure the health and safety of our guests and staff. The spa is following recommendations from the Ontario government, senior health officials and the CMTO and we have also implemented an extensive number of COVID-19 specific safety procedures and protocols.

What does the plan entail?

We’ve always been overly diligent with sanitization and cleaning, but we’ll be taking many extra precautions and have developed an extensive plan that addresses safety for our guests and staff from booking to check-out. We’ve taken our time to reopen with great care and intention as we put safety first. Some of the new protocols include but are not limited to: 

• Mandatory contactless temperature checks for guests upon entry into the spa. 
• Bring a mask! Masks are always mandatory for all guests booked with an RMT. 
• Masks remain mandatory for all staff.  
• Mandatory Covid-19 screening questionnaire for all guests.  
• Plexiglass barriers at check-in and check-out and in our manicure and pedicure area. 
• Contactless payment options are available. 
• Mandatory hand sanitization for guests and staff upon entering the building. 
• Increased frequency of sanitization of surfaces throughout the spa. 
• Individually packaged refreshments will be available.
• There is mandatory screening and hand sanitization for staff upon entry into the building before the start of their every shift.
• We have also invested in a Molekule Air Mini+ low-energy unit for each treatment room. This award-winning PECO technology claims to destroy viruses, bacteria, and a wide range of harmful pollutants –more than any conventional air purifier—and helps provide an extra layer of air protection to standard measures like PPE, ventilation, and HVAC systems.

What will capacity be like?

The spa will be operating at full capacity.

What steps are being taken at check-in and check-out?

In addition to reduced capacity in each area, there are several protocols being put into place that are focused on our lobby in order to ensure the safety our guests. This includes:

• Mandatory hand sanitizing upon arrival.
• Completing the mandatory health history form online prior to arrival.
• Contactless payment options.
• Sneeze guards at counters.
• All staff will be required to wear masks.
• Screening upon arrival including contactless temperature reading for both guests and staff.

Will the steam room be open?

Yes, at this time, both the sauna and the steam room are open.

What services will be available?

All of our services are available and include massage, med spa, facials, manicures and pedicures, waxing, and body treatments.

What are some of the tools and protective equipment that will be implemented?

A number of protocols will be implemented to ensure the safety of guests and staff in all spa operations, they include and are not limited to:

• Reception: Mandatory hand sanitizing upon arrival, completing the mandatory health history form online prior to arrival, contactless payment, sneeze guards at counters, all staff wearing masks, screening upon arrival including contactless temperature reading.
• Retail area: Increase frequency of disinfecting hard surfaces, and no testers.
• Services: Sneeze guards in place at every manicure and pedicure station, all staff required to be wearing masks, visible hand washing before and after every service with guests in the room (thorough and up to the elbows), no blankets or face cradles, just single-use sheets that are thoroughly washed and sanitized after every guest (as always).
• Staff operations: Mandatory hand sanitization upon entering the building. Both guests and staff are to wash hands prior to every service. Staff are to wash hands and forearms up to elbows with soap and warm running water prior to every single service and verbally confirm once they have done so for the guest, in the service room. Face masks to be worn at all times. Break rooms have reduced capacity and sanitization wipes available in locker rooms.
• Communal areas: Increase the frequency of disinfecting hard surfaces, door handles, elevator buttons etc. Hand sanitizer will be available as always. Self-served amenity stations will be removed, as will magazines. Individually packaged refreshments will be available.

What sanitization protocols will be in place before, during, and after services?

• Hand washing: Thorough handwashing with a guest present in the treatment room before/during every service. Warm water and soap, hands and forearms up to elbows. Confirm this step to the guest.
• Hand sanitizer: Available liberally throughout the spa. Guests to sanitize as soon as they arrive in the building, and the same is true for staff.
• Treatment rooms: There will be no blankets or saddles on treatment tables, and all table coverings are single-use and thoroughly sanitized/laundered after every guest. RMTs and Aestheticians will follow proper handwashing procedures, including forearms and up to the elbow in the presence of each guest, communicate they are doing so to the guest. Elements of each room will be sanitized after each guest, including doorknobs and light/music switch. Hard surfaces including counters, stool, and hot towel cabbie to be disinfected at least twice per day and when visibly soiled. Hand soap and hand sanitizer are available in each treatment room to sanitize as needed. 
• Manicure and Pedicure: Manicure and Pedicure stations have sneeze guard plexiglass shields installed. Staff are to wear masks throughout the service, and every manicure table and pedicure chair will be disinfected after every guest. As always, towels and tools are disinfected, and most are single-use. Hand sanitizer is available at each station to use as needed.
• Laundry: Housekeeping will wear masks and disposable gloves when handling laundry. Hands will be washed with soap and water as soon as gloves are removed. The warmest appropriate water setting will be used and items thoroughly dried. Clothing hampers will be cleaned and disinfected.

I have a Gift card for Elmwood Spa. Can I use it at elmspa?

Yes, you are able to use your Elmwood Spa gift card as a dollar-value amount towards services.

Will you be accepting cash tips?

We will be handling cash as little as possible. We recommend that you bring your own cash for tips.

What will my visit look like?