COVID-19 Spa Etiquette

We know that in these extraordinary times people need an oasis more than ever, so we are thrilled to welcome you and share how we’re keeping our guests and staff safe. We have taken recommendations from our provincial government, senior health officials and the CMTO, and are confident our new processes and procedures will ensure the safety and well-being of our guests and staff.

Here are some of the safety protocols you can expect to see during your visit to elmspa:

• All guests are required to take a contactless temperature check upon entering the spa
• Bring a mask! Masks are always mandatory for all guests booked with an RMT
• At reception you’ll be asked a short Covid-19 screening questionnaire and receive a contactless temperature check
• You’ll see plexiglass barriers at check-in and check-out and in our manicure and pedicure area
• We ask all guests to wash their hands prior to receiving services. Staff will be following strict hand sanitization measures before, after and during services
• Heightened sanitization throughout the Spa
• As always, each treatment room and station will be entirely disinfected between appointments. We will also be implementing electro-static fogging to sanitize spaces
• We’ll be open from 11am-7pm daily

You deserve a health break for your body and mind; book your massage or body treatment in a safe and secure environment and get the rest you need.

Virtual Spa & Products for Home

For those of you unable to leave your homes at this time, we continue to offer a range of virtual services for both individuals and groups through our Elmwood Virtual Spa. We have also expanded our Elmwood online shop, featuring hundreds of skincare and home-wellness items. We are eager to do what we can in the circumstances to provide our guests a respite during these difficult times. Keep an eye on our website for updates as they become available.

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