COVID-19 Spa Etiquette

We know that in these extraordinary times people need an oasis more than ever, so we are thrilled to announce that our doors have re-opened. We are taking the opportunity to open our doors again with utmost caution and have spent the past few months preparing for a second safe and slow reopening. We have taken recommendations from our provincial government, senior health officials and the CMTO, and are confident our new processes and procedures will ensure the safety and well-being of our guests and staff.

At this time, we’ll be offering select massages and body treatments performed by RMTs. Facials, manicures, pedicures and body waxing are not available at this time.

Here are some of the safety protocols you can expect to see during your visit to elmspa:

• All guests and staff are required to take a contactless temperature check upon entering the spa
• Bring a mask! Masks are mandatory for all guests and staff at all times
• At reception you’ll be asked a short Covid-19 screening questionnaire
• You’ll see plexiglass barriers at check-in and check-out and in our manicure and pedicure area
• The spa will open under a limited capacity
• Saunas, steam rooms and showers are currently closed. We kindly ask guests to shower before arrival
• We ask all guests to wash their hands prior to receiving services. Staff will be following strict hand sanitization measures before, after and during services
• Heightened sanitization throughout the Spa
• As always, each treatment room and station will be entirely disinfected between appointments. We will also be implementing electro-static fogging to sanitize spaces
• To help you navigate the space, physical distancing indicators will be positioned throughout the spa and enforced by staff
• Magazines and self-serve tea/refreshment stations will be removed. We will be offering individually packaged Flow water for guests to enjoy
• We’ll be open from 11am-7pm daily
• Staff must complete daily COVID-19 attestation form

Our plan is to move forward with great care and intention, gradually reopening more services as we adapt and as government regulations are updated. As we reopen more experiences, we will update this page with the relevant information. You deserve a health break for your body and mind; book your massage or body treatment in a safe and secure environment and get the rest you need.

Virtual Spa & Products for Home

For those of you unable to leave your homes at this time, we continue to offer a range of virtual services for both individuals and groups through our Elmwood Virtual Spa. We have also expanded our Elmwood online shop, featuring hundreds of skincare and home-wellness items. We are eager to do what we can in the circumstances to provide our guests a respite during these difficult times. Keep an eye on our website for updates as they become available.

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