FAQs

Elmspa FAQ 

How can I book an appointment?
Appointments can be booked by phone or online. A valid major credit card number is required at the time of booking to confirm your reservation.
Phone: 416-964–4500
Online: Regular priced a la carte services can be booked online, with the exception of couples services and body treatments. Promotions and Packages are not available for bookings online. Book Now > 

Please inform us at time of booking if you are planning to share time at the spa with a companion so we can endeavor to match your schedules accordingly.
Please advise us of relevant health conditions at the time of booking and when filling out your health form so that our Spa Care Experts can offer an experience tailored to your specific needs. 

How far in advance should I book an appointment?
Booking two to three weeks in advance is recommended to secure your best choice of appointment dates and times. 

What is the minimum age requirement for guests?
Elmwood Spa welcomes youth 17 years of age and over, and teens 13 to 16 years of age when accompanied by a parent or guardian. Health information is required by law from all guests regardless of age. A parent must provide written permission for massage therapy for teens 13 to16 years of age and the parent must remain in the room during the massage service. 

What is your cancellation policy?
48-hours notice is required to cancel or reschedule à la carte services or Spa Retreats. Please understand that you will be charged 50% of each service price if you change your appointment without the minimum notice. 

What are your COVID-19 safety protocols?
At elmspa, the safety and health of our guests and staff is of utmost importance, especially as a place that fosters and promotes well-being! It’s important to note that we remain diligent and have introduced additional precautions and procedures to ensure the health and safety of our guests and staff. The spa is following recommendations from the Ontario government, senior health officials and the CMTO and we have also implemented an extensive number of COVID-19 specific safety procedures and protocols. Read our protocols & FAQ here>