FAQs

Elmspa FAQ 

How can I book an appointment?
Appointments can be booked by phone or online. A valid major credit card number is required at the time of booking to confirm your reservation.
Phone: 416-964–4500
Online: Regular priced a la carte services can be booked online, with the exception of couples services and body treatments. Promotions and Packages are not available for bookings online. Book Now > 

Please inform us at time of booking if you are planning to share time at the spa with a companion so we can endeavor to match your schedules accordingly.
Please advise us of relevant health conditions at the time of booking and when filling out your health form so that our Spa Care Experts can offer an experience tailored to your specific needs. 

How far in advance should I book an appointment?
Booking two to three weeks in advance is recommended to secure your best choice of appointment dates and times. 

What is the minimum age requirement for guests?
Elmwood Spa welcomes youth 17 years of age and over, and teens 13 to 16 years of age when accompanied by a parent or guardian. Health information is required by law from all guests regardless of age. A parent must provide written permission for massage therapy for teens 13 to16 years of age and the parent must remain in the room during the massage service. 

What is your cancellation policy?
48-hours notice is required to cancel or reschedule à la carte services or Spa Retreats. Please understand that you will be charged 50% of each service price if you change your appointment without the minimum notice. 

When should I arrive for my appointment? 
To avoid disappointment, please be on time. If you are late, it will result in a shortened appointment or a rescheduled appointment with applicable charges. 

Please check in at least 20 minutes prior to your first service to give yourself the necessary time to complete a universal health form on our ElmTablet system. This information is accessed only by your Spa Care Expert™ – a Registered Massage Therapist (or esthetician) during your appointment, and is stored on a secure system, which is separate from our reservations information. 

It is important that the health information you provide is complete and accurate. This information is confidential and is required by law for Registered Massage Therapists. This is also requested for aesthetic services.

Are cell phones permitted?
Please help us preserve a tranquil environment by lowering your voice and turning off your cell phone. For the privacy of our guests’ cell phones and cameras are not permitted in the Garden Terrace area and change rooms. 

Do you provide insurance receipts?
Healthcare insurance coverage covers Therapeutic Massages performed by Registered Massage Therapists. Please note your need for a receipt at booking and again, at check-in so that we can issue one upon check-out, which you can then submit to your insurance provider.

Are gratuities mandatory?
Gratuities are appreciated, at your discretion. Envelopes for gratuities are provided at check-out. Keep in mind gratuities are not included as part of the insurance receipt and cannot be claimed.